Join our Team
Current Climb Base5 Job Openings Include
Belay Staff (North Vancouver)
Customer Service / Facility Guide / Rope Management
Description:
Belay Staff are the first contact with new customers and therefore, should be friendly, encouraging, and most importantly, provide a safe and fun experience for customers. Your primary duty as a Belay Staff Member is belaying customers during organized group, or private sessions.
The Belay staff are responsible for overseeing all aspects of the following:
- Assisting desk staff with their upcoming belay session guests
- Supplying customers with the rental gear included with their session
- Safety talks and orientation
- Supervising customers during their climbing session
- Guiding the customer through the facility
- Encouraging and helping to educate the climbers in the session
- Returning rental gear to their correct spots at the end of the session
- Other duties as assigned by the General Manager
Prerequisites
- Must have belay experience
- Must be a minimum of 14 years of age
To apply, please email your resume and cover letter to charlie@climbbase5.com
Desk Staff (North Vancouver)
Front Desk / Customer Service / Facility Guide
Description:
The Desk staff are the primary source of contact that our guests have with our facility. They are the public face of Climb Base5. As such, Desk Staff Members are responsible for upholding our community values while providing excellent customer service and creating a fun, safe environment for everyone using the gym.
The Desk staff are responsible for overseeing all aspects of the following:
- Opening and closing the facility
- Checking all ropes for wear and imperfections every opening shift
- Checking all Auto-Belay webbing for face and edge wear
- Attending to phone calls, voice mails, emails
- Managing the booking system
- Responding to emails in a timely manner
- Greeting and helping drop-in customers
- Checking over the calendar and confirming bookings
- Staffing belay sessions, courses, etc.
- Float management
- Cashing in and out
- Stocking retail, food and drinks when low
- Maintaining a tidy workspace
- Organizing rentals and keep the area tidy
- Lost and found tagging and organizing
Floor Duties
- Facility orientations
- Top Rope Tests and Lead testing if certified
- Dealing with loose holds (or delegate to a route setter)
- Regular Gym walk-throughs
- Stacking and organize lead ropes
- Monitoring safety protocols
Cleaning duties
- Following all COVID-19 protocols and procedures
- Regular cleaning of areas that are frequently used
- Vacuuming as needed
Prerequisites
- Passed a Climb Base5 Top Rope & Lead Belay test
- Has received Base5 Belayer Training
- Administrative experience
To apply, please email your resume and cover letter to charlie@climbbase5.com
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